Terms and Conditions
Welcome to Fostok Halab. These Terms and Conditions govern your access to and use of our website, services, and physical store located at 310-314 Uxbridge Road, London, United Kingdom.
By using our website or purchasing from us, you agree to the following terms. If you do not agree, please do not use our services.
1. About Us
Fostok Halab is a UK-based Arabic and Mediterranean supermarket and takeaway service. We offer a wide range of halal meats, fresh produce, groceries, and ready-to-eat meals through our physical store and website: https://fostokhalab.co.uk.
2. Eligibility
By using our services, you confirm that you are at least 18 years old or have the permission of a parent or guardian. You agree to provide accurate information during checkout or account creation.
3. Products and Availability
All products displayed on our website are subject to availability and seasonal stock. While we make every effort to ensure the accuracy of product descriptions and images, variations may occur due to freshness or regional supply.
We reserve the right to limit quantities, discontinue items, or make substitutions if a product is unavailable.
4. Halal Assurance
All meats sold by Fostok Halab are certified halal and sourced from trusted suppliers. Certification can be provided upon request.
5. Ordering & Takeaway
Orders can be placed online, by phone, or in person at our London store. We aim to prepare takeaway orders as quickly as possible, but estimated preparation times may vary based on demand.
Please check all order details before submitting, as we are not responsible for errors made during checkout.
6. Prices & Payments
All prices are listed in GBP (£) and include VAT where applicable. Payment is accepted via major credit/debit cards or cash (in-store only). We reserve the right to change prices at any time without prior notice.
Full payment must be made at the time of order.
7. Refunds & Returns
Due to the perishable nature of our food products, we do not accept returns on fresh or prepared items. If there is an issue with your order (e.g., incorrect item or quality concern), please contact us within 24 hours of purchase at +44 7444 875701 or by visiting the store.
For non-perishable items, returns may be accepted at our discretion if the item is unopened and in original condition.
8. Allergies & Food Safety
We take food safety seriously. However, please be aware that our kitchen and supermarket handle allergens such as nuts, gluten, dairy, and sesame. While we do our best to avoid cross-contamination, we cannot guarantee any item is completely allergen-free.
If you have food allergies or dietary restrictions, please inform us before placing your order.
9. Delivery & Collection (if applicable)
If delivery services are available through our site or partners, we will aim to deliver within the estimated timeframes. Delivery may be delayed due to weather, traffic, or high demand.
We are not responsible for late deliveries caused by factors outside our control.
10. Intellectual Property
All content on this website, including logos, text, photos, and product listings, is the property of Fostok Halab. It may not be reproduced, copied, or distributed without our written consent.
11. Limitation of Liability
Fostok Halab is not liable for any indirect or consequential damages that may arise from the use of our website or consumption of our products. Our total liability is limited to the amount paid for the order in question.
12. Privacy Policy
We respect your privacy. Personal data collected via our website will only be used to process your orders or communicate with you. For more details, please refer to our Privacy Policy.
13. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date.
Continued use of our services constitutes acceptance of the revised terms.
14. Contact Information
If you have any questions or concerns about these Terms, please contact us:
Phone: +44 7444 875701
Website: https://fostokhalab.co.uk
Address: 310-314 Uxbridge Road, London, United Kingdom